Customer Service Manager
Dreaming of becoming customer service managers?
On this page, you will find comprehensive information about the customer service manager profession: what the role involves, what qualities are required, and how to determine if you are suitable for it in terms of skills and personality profile. Career guidance is done online here on the website, start now!
The Customer Service Manager is responsible on behalf of the organization for the management and functioning of the team of customer service representatives. The service manager's work includes the day-to-day management of the service personnel team in the organization, starting with recruitment through their training and up to the supervision of their dealings with customers. The position can often include finding solutions to complicated problems, taking care of "VIP" customers, and constantly examining the level of service in the organization for improvement purposes. The service manager is the "face" of the business in front of the customer, assisting at the highest and most professional level.

Customer Service Manager
Customer Service Manager



Customer Service Manager
Customer Service Manager

The [9] Scale: Represents the percentile of population that will reach or surpass this grade.
This implies the majority of the population will score 4, 5 or 6 and only a fraction will score 9 or 1.

The [7] Scale: Represents the percentile of population that will reach or surpass this grade.
This implies the majority of the population will score 3, 4 or 5 and only a fraction will score 7 or 1.
The Personality Report is based on research conducted by Logipass that observed how a person ranks himself, his views and the way others rate him.
The scores range from "very high" to "very low" and are statistically relative, i.e. "very high" is relatively high in comparison to the population and in other words reflects the fact that the majority of people rank lower in a specific metric.
Tests and Characteristics
Candidates being tested for this position may be required to take the following tests:
Memory Test - Chores 5
Computer applications proficiency 6
Verbal Analogies 4
Number Sequences 6
Diagrammatic Reasoning 8
Verbal Reasoning 8
English Knowledge and Comprehension 4
Memory Test - Names 4
Sequence Matching 4
Information and additional options: