Phone service representative
Dreaming of becoming a call center representative?
On this page, you will find comprehensive information about the call center representative profession: what the role involves, what qualities are required, and how to determine if you are suitable for it in terms of skills and personality profile. Career guidance is done online here on the website, start now!
A call center representative is a professional responsible for providing support to the company's customers through telephone interactions. They handle various customer inquiries, such as questions, issues, order processing, providing information, and offering technical support. In some cases, the role also involves promoting additional products or services to the company's customers. A call center representative must demonstrate strong interpersonal skills, patience, excellent communication abilities, and the capability to resolve problems in real time. Additionally, the job requires the ability to work under pressure and maintain polite and effective conversations, even with challenging customers. In many cases, the work is shift-based and involves using computer systems to manage customer inquiries.

Phone service representative
Phone service representative



Phone service representative
Phone service representative

The [9] Scale: Represents the percentile of population that will reach or surpass this grade.
This implies the majority of the population will score 4, 5 or 6 and only a fraction will score 9 or 1.

The [7] Scale: Represents the percentile of population that will reach or surpass this grade.
This implies the majority of the population will score 3, 4 or 5 and only a fraction will score 7 or 1.
The Personality Report is based on research conducted by Logipass that observed how a person ranks himself, his views and the way others rate him.
The scores range from "very high" to "very low" and are statistically relative, i.e. "very high" is relatively high in comparison to the population and in other words reflects the fact that the majority of people rank lower in a specific metric.
Tests and Characteristics
Candidates being tested for this position may be required to take the following tests:
Typing Speed 8
Memory Test - Chores 5
Verbal Analogies 4
Diagrammatic Reasoning 8
Verbal Reasoning 8
Shapes Matching 4
Memory Test - Names 4
Information and additional options: